Packetizer's VoIP Jobs List

Customer Contact Program Manager - Assurant

Mon, 14 May 2012 21:16:40 GMT

Assurant is looking to hire a Customer Contact Program Manager in Atlanta. This is a regular full time position - this is not contract work. No agencies please.

* Experience managing Customer Contact projects (IVR, tactical call center projects, process improvement or technology enhancement, workforce management, E-learning, call monitoring) and Project Managers
* Managing execution of projects in assigned work stream – insure project plans, requirements, risk plans, testing plans and other deliverables are complete with highest quality

VoIP Program Manager - Company Name Not Provided

Thu, 23 Feb 2012 20:52:35 GMT

Assurant is looking to hire a VOIP Program Manager in Atlanta. This is a regular full time position - this is not contract work. No agencies please.

* Experience managing VOIP projects and Project Managers
* Managing execution of projects in assigned work stream – insure project plans, requirements, risk plans, testing plans and other deliverables are complete with highest quality

For a complete job description and application use Internet Explorer to visit:
https://assurant.taleo.net/careersection/10000/jobdetail.ftl?lang=en&job=368584

Assurant is a premier provider of specialized insurance products and related services in North America and select worldwide markets. The four key businesses — Assurant Solutions, Assurant Specialty Property, Assurant Health, and Assurant Employee Benefits — partner with clients who are leaders in their industries and build leadership positions in a number of specialty insurance market segments in the U.S. and select worldwide markets. The Assurant business units provide debt protection administration; credit-related insurance; warranties and service contracts; pre-funded funeral insurance; lender-placed homeowners insurance; manufactured housing homeowners insurance; individual health and small employer group health insurance; group dental insurance; group disability insurance; and group life insurance.

Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has approximately $27 billion in assets and $8 billion in annual revenue. Assurant has approximately 14,000 employees worldwide and is headquartered in New York's financial district. www.assurant.com.

Network Design Engineer - Telephony Solutions - Assurant

Wed, 1 Feb 2012 16:45:38 GMT

Assurant is looking to hire a Network Design Engineer in either Miami, Atlanta or St Paul (Woodbury, MN) - this is not contract work. No Agencies please.

* Conduct research on new and emerging voice, data, and video technologies for practical application to business problems and strategic initiatives
* Provide technology consultative services to senior management and business members
* Review current voice and data architectures, find ways to leverage/improve/extend technology investments for the business
* Experience with VoIP, Network Security, Lan/Wan Design, and Cisco
* Helpful to have Project Management and/or network architect skills

For a complete job description and application use Internet Explorer to visit:
https://assurant.taleo.net/careersection/10000/jobdetail.ftl?lang=en&job=366284

Assurant is a premier provider of specialized insurance products and related services in North America and select worldwide markets. Its four key businesses — Assurant Solutions, Assurant Specialty Property, Assurant Health, and Assurant Employee Benefits — partner with clients who are leaders in their industries and have built leadership positions in a number of specialty insurance market segments in the United States and select worldwide markets.

Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has more than $27 billion in assets and $8 billion in annual revenue.

www.assurant.com

Business Systems Analyst for Contact Center Applications - Company Name Not Provided

Tue, 17 Jan 2012 23:46:37 GMT

Description: Assurant is a premier provider of specialized insurance products and related services in North America and select worldwide markets. The four key businesses — Assurant Solutions, Assurant Specialty Property, Assurant Health, and Assurant Employee Benefits — partner with clients who are leaders in their industries and build leadership positions in a number of specialty insurance market segments in the U.S. and select worldwide markets. The Assurant business units provide debt protection administration; credit-related insurance; warranties and service contracts; pre-funded funeral insurance; lender-placed homeowners insurance; manufactured housing homeowners insurance; individual health and small employer group health insurance; group dental insurance; group disability insurance; and group life insurance.

The Business Systems Analyst III primary role is to support systems and staff by recommending and implementing system enhancements that promote efficiency, compliance and growth. In addition, the Business Systems Analyst III contributes broad experience and a high level of expertise in business processes and system functionality. On project assignments of high risk and complexity, the position leads and directs activities such as requirement definition, research, analysis, testing, training, and documentation.

Acts as the customer / IT liaison during analysis, requirements definition and design activities; maintains an understanding of a broad range of business processes and related systems; provides strategic advice for business processes and solutions; collaborates with business stakeholders to define and document business requirements and with technical staff to develop solution alternatives.

Participates in the Project Management process; understands and applies the system development methodology; contributes to project deliverables including vision documents, status reports, and project, risk, resource and financial plans; communicates status, business impacts and system changes to team members, business partners, sponsors, management and other interested parties; coordinates issues, tracking and resolution.

Manages testing activities for maintenance and project assignments; provides guidance for testing strategies, scope and scenarios; reviews and provides advice for testing-related estimates of effort, duration and resource utilization; prepares and reviews test plans; identifies testing risks and contributes to the overall management of project and risk plans; coordinates, manages and participates in complex testing efforts.

* Provides general customer and IT support for assigned business applications
* Deals with the most complex system problem logs
* Works with business and technical staff to perform effective root-cause analysis and resolution
* Leads implementation support activities
* Directs and participates in training support activities such as documentation authoring and preparation
* Training preparation and delivery or follow-up Gathers, compiles, interprets and summarizes systems and business process changes; maintains system support tables

Requirements:

* Requires 5 to 7 years of progressive Business Systems Analyst experience in an Information Technology environment
* Experience with IT Service Management systems including Change, Configuration, Incident, Problem and Request Management, along with IT Chargeback and Time Tracking is highly desirable
* Experience with Cisco technologies for Contact Centers is highly desirable
* Experience with Call Center systems - IVR/VRU, CTI, Workforce Management, Call Reporting, Call Scripting and Routing is highly desirable
* Requires ability to estimate, plan, schedule, organize, coordinate, and execute activities
* Requires ability to effectively manage multiple assignments and priorities
* Requires ability to communicate effectively both orally and in writing to management, team members, business and technology professionals
* Requires ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
* Requires ability to apply broad business knowledge and practical experience to the analysis / solution generation process
* Requires ability to coordinate system testing cycle, issues tracking and resolution
* Requires strong coaching, mentoring, training and facilitation skills
* Requires ability to deliver results on time and within budget
* Requires ability to be adaptable to a variety of project team roles, such as analyst, tester, documentation writer, trainer, team lead or mentor
* Requires ability to develop good working relationships with business sponsors, business partners and technical staff
* Requires a high level of expertise in a variety of application and business areas
* Requires continuous learning of new skills that add value to projects and assignments
* Requires a Bachelor's Degree in a technical or business discipline, or equivalent work experience
* Requires thorough understanding of planning, analysis and testing techniques required to support either mainframe or distributed application development
* Requires proficiency with business system design/ modeling, documentation and analysis techniques, and testing methodologies
* Requires in-depth knowledge and experience in project management processes, including: project planning and tracking principles; project risk and issues identification, assessment, tracking, and mitigation
* Requires understanding of capabilities, features and limitations of system development tools Project Management and/or Business Systems Analyst Certification a plus

We offer comprehensive benefits to full time and part time employees including medical, dental, STD, LTD and life insurance, 401k with profit sharing, generous paid time off and much more.

Assurant is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

To learn more about our current opportunities and apply online, please visit: http://www.assurant.jobs

Manager of Technology, Contact Center - Not Disclosed

Thu, 5 Jan 2012 22:12:28 GMT

We are looking for a people manager with:

* Experience managing 5 or more Subject Matter Experts in Workforce Management and Quality Monitoring applications
* Experience providing technical guidance, creating project plans, coaching staff and providing performance reviews
* Experience with Cisco UCCE (UnifiedContact Center Enterprise) and integration with Workforce Mgmt/Quality Monitoring applications
* Helpful to have Aspect and Voice Print or other similar tool experience

For a complete job description and application use Internet Explorer to visit:
https://assurant.taleo.net/careersection/10000/jobdetail.ftl?lang=en&job=357104